{"id":1338,"date":"2024-12-02T06:33:06","date_gmt":"2024-12-02T06:33:06","guid":{"rendered":"https:\/\/europaskolos.lt\/index.php\/2024\/12\/02\/aws-nori-kad-jusu-skambuciu-centro-saveika-butu-maziau-skausminga\/"},"modified":"2024-12-02T06:33:06","modified_gmt":"2024-12-02T06:33:06","slug":"aws-nori-kad-jusu-skambuciu-centro-saveika-butu-maziau-skausminga","status":"publish","type":"post","link":"https:\/\/europaskolos.lt\/index.php\/2024\/12\/02\/aws-nori-kad-jusu-skambuciu-centro-saveika-butu-maziau-skausminga\/","title":{"rendered":"AWS nori, kad j\u016bs\u0173 skambu\u010di\u0173 centro s\u0105veika b\u016bt\u0173 ma\u017eiau skausminga"},"content":{"rendered":"<p> <br \/>\n<\/p>\n<div>\n<p id=\"speakable-summary\" class=\"wp-block-paragraph\">L\u0117tai, bet u\u017etikrintai, \u201eAmazon\u201c AWS debes\u0173 kompiuterijos padalinys tapo pagrindiniu skambu\u010di\u0173 \/ kontakt\u0173 centro \u017eaid\u0117ju, naudodamas debesyje pagr\u012fst\u0105 (ir \u012f AI orientuot\u0105) kontakt\u0173 centro paslaug\u0105 \u201eAmazon Connect\u201c, kuri buvo paleista dar 2017 m. \u0160iandien tokios \u012fmon\u0117s kaip \u201eAir Canada\u201c , Dish Network ir US Bank naudoja platform\u0105 savo klient\u0173 aptarnavimo poreikiams tenkinti. Kasmetin\u0117je \u201ere:Invent\u201c konferencijoje Las Vegase bendrov\u0117 dabar paskelb\u0117 apie daugyb\u0119 \u201eConnect\u201c atnaujinim\u0173, kurie, nenuostabu, daugiausia d\u0117mesio skiria dirbtiniam intelektui, maitinamam \u201eAmazon Q\u201c platformos.<\/p>\n<p class=\"wp-block-paragraph\">\u201eKai pirm\u0105 kart\u0105 pasirod\u0117me, i\u0161 tikr\u0173j\u0173 buvome tik balso sprendimas, kuriame daug d\u0117mesio buvo skirta AI perk\u0117limui \u012f kontakt\u0173 centr\u0105 (su) masteliu, saugumu \u2013 dalykais, kurie yra m\u016bs\u0173 AWS vizitin\u0117s kortel\u0117s. Ir gana greitai gal\u0117jome prid\u0117ti daugiau funkcij\u0173 ir gauti daugiau funkcij\u0173\u201c, \u2013 pasakojo Pasquale DeMaio, AWS \u201eAmazon Connect\u201c viceprezidentas ir generalinis direktorius. \u201eDabar si\u016blome kanalus viskuo, pradedant pokalbiais, el. pa\u0161tu (i\u0161einan\u010diais mums kalbant), taip pat SMS, \u201eWhatsApp\u201c, \u201eApple Messaging for Business\u201c.<\/p>\n<p class=\"wp-block-paragraph\">DeMaio pabr\u0117\u017e\u0117, kad AWS suk\u016br\u0117 Connect kaip visapusi\u0161k\u0105 sprendim\u0105, kur\u012f dabar naudoja daugiau nei 14 000 i\u0161orini\u0173 klient\u0173, taip pat pati Amazon.com.  <\/p>\n<p class=\"wp-block-paragraph\">Atsi\u017evelgiant \u012f kontakt\u0173 centro kontekst\u0105, dauguma nauj\u0173 funkcij\u0173 sutelkia d\u0117mes\u012f \u012f tai, kaip \u201eConnect\u201c klientai gali lengviau kurti AI pagr\u012fstas savitarnos darbo eigas, kurios gali atlikti daugel\u012f \u012fprastesni\u0173 klient\u0173 aptarnavimo u\u017eduo\u010di\u0173. I\u0161 prad\u017ei\u0173 AWS naudojo Q programoje Connect, kad pad\u0117t\u0173 agentams bendrauti su klientais. Dabar \u012fmon\u0117s gali naudotis \u0161ia paslauga, kad sukurt\u0173 ir klientams skirt\u0105 savitarnos patirt\u012f.<\/p>\n<figure class=\"wp-block-image size-large\"><figcaption class=\"wp-element-caption\"><span class=\"wp-block-image__credits\"><strong>Vaizdo kreditai:<\/strong>AWS<\/span><\/figcaption><\/figure>\n<p class=\"wp-block-paragraph\">Kad \u0161ie \u012f i\u0161or\u0119 nukreipti pokalbiai nenukrypt\u0173, AWS leid\u017eia \u012fmon\u0117ms nustatyti pritaikytus apsauginius tur\u0117klus, kad pokalbiai vykt\u0173 normaliai, suma\u017eint\u0173 haliucinacijas ir pad\u0117t\u0173 robotams laikytis i\u0161 anksto nustatytos \u012fmon\u0117s politikos.<\/p>\n<p class=\"wp-block-paragraph\">Idealiu atveju visa tai i\u0161laisvina \u017emogaus agentus sutelkti d\u0117mes\u012f \u012f didesn\u0117s vert\u0117s ir sud\u0117tingesnes s\u0105veikas, pa\u017eym\u0117jo DeMaio. Kalbant apie tuos \u017emogi\u0161kuosius agentus, \u201eConnect\u201c taip pat pristato naujus dirbtiniu intelektu veikian\u010dius agent\u0173 vertinimo \u012frankius, kurie, bendrov\u0117s teigimu, \u201eleis klient\u0173 aptarnavimo vadybininkams lengvai pasteb\u0117ti veiklos tendencijas, pagerinti mokymus ir pagerinti bendr\u0105 paslaug\u0173 kokyb\u0119\u201c.<\/p>\n<p class=\"wp-block-paragraph\">Ta\u010diau \u010dia galb\u016bt dar \u012fdomiau \u2013 ir tai, k\u0105 netrukus pasteb\u0117site, kai klientas skambina \u012f skambu\u010di\u0173 centr\u0105, yra tai, kad AWS bando panaudoti visus \u0161iuos duomenis ir generuojam\u0105j\u012f AI, kad pad\u0117t\u0173 \u012fmon\u0117ms aktyviau bendrauti su klientais. . <\/p>\n<p class=\"wp-block-paragraph\">\u201eManau, kad geriausias klient\u0173 aptarnavimas da\u017enai yra iniciatyvus, ne visada, bet da\u017enai iniciatyvus\u201c, &#8211; sak\u0117 DeMaio. \u201eIr to labai tr\u016bko laikui b\u0117gant, nes buvo sunku (&#8230;), bet jei tai pavyksta, tai tikrai gali b\u016bti siaubinga.<\/p>\n<p class=\"wp-block-paragraph\">Su \u0161iuo \u201eConnect\u201c leidimu komanda suk\u016br\u0117 \u012frankius, padedan\u010dius \u012fmon\u0117ms steb\u0117ti, kas vyksta su klientais realiuoju laiku (gali b\u016bti, kad skrydis v\u0117luoja, siuntinys \u012fstrigo gabenant arba prenumerata ruo\u0161iasi atnaujinti), suskirstyti juos \u012f skirtingas grupes, ir tada aktyviai susisiekite su tinkamiausiu kanalu. Idealiu atveju tai yra geresn\u0117 klient\u0173 patirtis, ta\u010diau taip pat suma\u017e\u0117ja kart\u0173, kai klientai turi susisiekti su \u012fmone, skai\u010dius, o tai ilgainiui pad\u0117s sutaupyti verslo pinig\u0173. <\/p>\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1834\" height=\"946\" src=\"https:\/\/techcrunch.com\/wp-content\/uploads\/2024\/12\/aws_connect_segments.jpg?w=680\" alt=\"\" class=\"wp-image-2922722\" srcset=\"https:\/\/techcrunch.com\/wp-content\/uploads\/2024\/12\/aws_connect_segments.jpg 1834w, https:\/\/techcrunch.com\/wp-content\/uploads\/2024\/12\/aws_connect_segments.jpg?resize=150,77 150w, https:\/\/techcrunch.com\/wp-content\/uploads\/2024\/12\/aws_connect_segments.jpg?resize=300,155 300w, https:\/\/techcrunch.com\/wp-content\/uploads\/2024\/12\/aws_connect_segments.jpg?resize=768,396 768w, https:\/\/techcrunch.com\/wp-content\/uploads\/2024\/12\/aws_connect_segments.jpg?resize=680,351 680w, https:\/\/techcrunch.com\/wp-content\/uploads\/2024\/12\/aws_connect_segments.jpg?resize=1200,619 1200w, https:\/\/techcrunch.com\/wp-content\/uploads\/2024\/12\/aws_connect_segments.jpg?resize=1280,660 1280w, https:\/\/techcrunch.com\/wp-content\/uploads\/2024\/12\/aws_connect_segments.jpg?resize=430,222 430w, https:\/\/techcrunch.com\/wp-content\/uploads\/2024\/12\/aws_connect_segments.jpg?resize=720,371 720w, https:\/\/techcrunch.com\/wp-content\/uploads\/2024\/12\/aws_connect_segments.jpg?resize=900,464 900w, https:\/\/techcrunch.com\/wp-content\/uploads\/2024\/12\/aws_connect_segments.jpg?resize=800,413 800w, https:\/\/techcrunch.com\/wp-content\/uploads\/2024\/12\/aws_connect_segments.jpg?resize=1536,792 1536w, https:\/\/techcrunch.com\/wp-content\/uploads\/2024\/12\/aws_connect_segments.jpg?resize=668,345 668w, https:\/\/techcrunch.com\/wp-content\/uploads\/2024\/12\/aws_connect_segments.jpg?resize=1196,617 1196w, https:\/\/techcrunch.com\/wp-content\/uploads\/2024\/12\/aws_connect_segments.jpg?resize=708,365 708w\" sizes=\"auto, (max-width: 1834px) 100vw, 1834px\"\/><figcaption class=\"wp-element-caption\"><span class=\"wp-block-image__credits\"><strong>Vaizdo kreditai:<\/strong>AWS<\/span><\/figcaption><\/figure>\n<p class=\"wp-block-paragraph\">Visa tai paprastai veikia integruojant daugyb\u0119 skirting\u0173 sistem\u0173 su \u201eAmazon Q Business\u201c. Kartais tai vyksta ir atvirk\u0161\u010diai, kai tre\u010di\u0173j\u0173 \u0161ali\u0173 klientai \u012f savo kontakt\u0173 centro sprendimus \u012ftraukia AWS Connect. Pavyzd\u017eiui, \u201eSalesforce\u201c \u0161iandien pristato \u201eSalesforce\u201c kontakt\u0173 centr\u0105 su \u201eAmazon Connect\u201c, kuriame pagrindin\u0117s \u201eAmazon Connect\u201c galimyb\u0117s su vieningu mar\u0161ruto parinkimu buvo integruotos \u012f \u201eSalesforce\u201c CRM sprendim\u0105.<\/p>\n<p class=\"wp-block-paragraph\">\u201eDabar \u012fmon\u0117s gali naudoti vien\u0105 mar\u0161ruto parinkimo ir darbo eigos sprendim\u0105 savo Amazon Connect ir Salesforce kanalams, kad i\u0161maniai pristatyt\u0173 skambu\u010dius, pokalbius, el. pa\u0161t\u0105 ir atvejus \u012f tinkam\u0105 savitarnos ar agento s\u0105veik\u0105\u201c, \u2013 ai\u0161kina AWS.<\/p>\n<p class=\"wp-block-paragraph\">Verta pamin\u0117ti, kad AWS \u017eino, kad dar ne kiekvienas \u201eConnect\u201c klientas yra pasireng\u0119s naudoti generacin\u012f AI. \u201eKai kalbuosi su klientais realiame pasaulyje, kurie bando tai padaryti, j\u0173 svarbiausias dalykas yra: nustokite bandyti (generatyvin\u012f) dirbtin\u012f intelekt\u0105 nuleisti man \u012f gerkl\u0119 d\u0117l kiekvieno sprendimo\u201c, &#8211; sak\u0117 DeMaio. \u201eNorime pad\u0117ti jums eiti savo tempu ir daryti tai tinkamu b\u016bdu j\u016bs\u0173 verslui ir tur\u0117ti galimyb\u0119 naudoti tai, kur tai naudinga, bet pasikliauti kitomis technologijomis, kurios jau puikiai veikia. Ir a\u0161 pasakysiu, kad yra net situacij\u0173, kai prisilietimo tonas vis tiek yra toks pat geras arba geresnis nei balso, pavyzd\u017eiui, jei papra\u0161ysite man\u0119s \u012fvesti kredito kortel\u0117s numer\u012f.<\/p>\n<\/div>\n<p><br \/>\n<br \/><a href=\"https:\/\/techcrunch.com\/2024\/12\/01\/aws-wants-to-make-your-call-center-interactions-less-painful\/\">Source link <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>L\u0117tai, bet u\u017etikrintai, \u201eAmazon\u201c AWS debes\u0173 kompiuterijos padalinys tapo pagrindiniu skambu\u010di\u0173 \/ kontakt\u0173 centro \u017eaid\u0117ju, naudodamas debesyje pagr\u012fst\u0105 (ir \u012f AI orientuot\u0105) kontakt\u0173 centro paslaug\u0105 \u201eAmazon Connect\u201c, kuri buvo paleista dar 2017 m. \u0160iandien tokios \u012fmon\u0117s kaip \u201eAir Canada\u201c , Dish Network ir US Bank naudoja platform\u0105 savo klient\u0173 aptarnavimo poreikiams tenkinti. Kasmetin\u0117je \u201ere:Invent\u201c konferencijoje [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1339,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[5],"tags":[1204,2308,1072,1336,24,1005,882,2307,2306,2309],"class_list":["post-1338","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-technologijos-programine-iranga-prietaisai","tag-aws","tag-butu","tag-centro","tag-jusu","tag-kad","tag-maziau","tag-nori","tag-saveika","tag-skambuciu","tag-skausminga"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/europaskolos.lt\/index.php\/wp-json\/wp\/v2\/posts\/1338","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/europaskolos.lt\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/europaskolos.lt\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/europaskolos.lt\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/europaskolos.lt\/index.php\/wp-json\/wp\/v2\/comments?post=1338"}],"version-history":[{"count":0,"href":"https:\/\/europaskolos.lt\/index.php\/wp-json\/wp\/v2\/posts\/1338\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/europaskolos.lt\/index.php\/wp-json\/wp\/v2\/media\/1339"}],"wp:attachment":[{"href":"https:\/\/europaskolos.lt\/index.php\/wp-json\/wp\/v2\/media?parent=1338"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/europaskolos.lt\/index.php\/wp-json\/wp\/v2\/categories?post=1338"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/europaskolos.lt\/index.php\/wp-json\/wp\/v2\/tags?post=1338"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}